Effective Date: May 27, 2026
Palm City Wellness respects your privacy and is committed to protecting the personal information and health-related information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information through our website, contact forms, phone calls, emails, text messages, advertising platforms, analytics tools, and other digital services.
This Privacy Policy applies to information collected through our website and digital communications. Certain health information may also be protected under the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, commonly known as HIPAA.
When information is considered Protected Health Information, or PHI, Palm City Wellness handles that information in accordance with applicable federal and state privacy requirements. For more information about how PHI may be used and disclosed, and for details about your rights regarding PHI, please review our Notice of Privacy Practices.
Who We Are
Palm City Wellness is a mental health treatment provider located in Palm City, Florida.
Palm City Wellness
4405 SW 72nd Ave
Palm City, FL 34990
Phone: (772) 291-5262
Email: info@palmcitywellness.com
Information We Collect
We may collect information that you voluntarily provide when you contact us, submit a form, request information, call us, email us, communicate with us by text message, or otherwise interact with Palm City Wellness.
This information may include:
- Name
- Phone number
- Email address
- Date of birth
- Insurance carrier
- Insurance policy number
- Preferred contact method
- Information related to your mental health care needs that you choose to share
- Questions, comments, or messages submitted through our website
- Appointment, inquiry, or service request details
- SMS opt-in status, consent records, and communication preferences
Depending on the nature of your communication with us, some information may be considered health-related information or Protected Health Information under applicable law.
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information through cookies, pixels, tags, analytics tools, server logs, and similar technologies.
This information may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on the website
- Referring website or search source
- Approximate location based on IP address
- Interactions with forms, buttons, links, or advertisements
How We Use Your Information
We may use information we collect to:
- Respond to your questions or requests
- Contact you about services you requested information about
- Coordinate calls, consultations, or appointments
- Help review or verify insurance information when requested
- Provide information about mental health services at Palm City Wellness
- Send administrative, service-related, appointment-related, or inquiry-related communications
- Send text messages if you have provided SMS consent
- Improve our website, forms, advertising, and user experience
- Maintain website security and prevent misuse
- Support internal operations, compliance, quality assurance, and recordkeeping
- Comply with legal, regulatory, professional, and operational obligations
Submitting a form does not create a provider-client relationship and does not guarantee admission, insurance coverage, payment approval, or any specific service outcome.
HIPAA and Protected Health Information
If Palm City Wellness creates, receives, maintains, or transmits Protected Health Information in connection with care, payment, or health care operations, that information may be protected by HIPAA and other applicable privacy laws.
This Privacy Policy explains how we handle website and digital information. It does not replace our Notice of Privacy Practices, which explains how PHI may be used and disclosed and describes your rights regarding that information.
Palm City Wellness does not sell Protected Health Information. We do not use or disclose Protected Health Information for advertising or marketing purposes without authorization when authorization is required by law.
Online Forms, Email, and Electronic Communications
Online forms, email, and text messages may not always be fully secure. Please use care when deciding what information to send electronically.
By submitting information through our website or communicating with us electronically, you understand that we may respond using the contact information you provide. If you prefer a specific communication method, please let us know.
SMS Text Messaging Privacy
If you choose to opt in to receive text messages from Palm City Wellness, we may use your mobile number to send messages related to your inquiry, appointment coordination, service information, reminders, or other communications connected to your request.
Message frequency may vary. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP. For help, reply HELP or contact us at (772) 291-5262.
Consent to receive text messages is not required as a condition of receiving services from Palm City Wellness.
Mobile opt-in information, SMS consent records, and mobile numbers will not be shared with third parties or affiliates for marketing or promotional purposes.
We may share SMS-related information with service providers who help us deliver text messages, manage communications, maintain consent records, or support our operations. These service providers are only permitted to use the information as needed to provide services on our behalf.
For more information, please review our SMS Terms and Conditions.
Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, analytics tools, and similar technologies to help the website function, understand how visitors use the website, improve performance, measure advertising effectiveness, and support security.
These technologies may collect information such as:
- Pages you visit
- Links or buttons you click
- Device and browser information
- Approximate location based on IP address
- Website referral source
- Interactions with forms or advertisements
You can adjust cookie preferences through your browser settings or through any cookie consent tool available on our website. Disabling certain cookies may affect how the website functions.
For more information, please review our Cookie Policy.
Advertising and Analytics
We may use advertising and analytics platforms to understand website traffic, measure campaign performance, and improve our online presence.
We do not use information submitted through confidential forms to create advertising audiences based on sensitive mental health information.
We do not intentionally disclose Protected Health Information to advertising platforms for targeted advertising. If advertising or analytics tools are used, Palm City Wellness works to limit the use of sensitive information and configure tools in a privacy-conscious manner.
How We Share Information
Palm City Wellness does not sell your personal information. We may share information only as needed for legitimate operational, service-related, legal, compliance, or care-related purposes.
We may share information with:
- Authorized Palm City Wellness team members
- Service providers that help operate our website, forms, phone systems, email, SMS, analytics, scheduling, security, or administrative tools
- Insurance-related contacts when you request insurance verification
- Professional advisors, including legal, compliance, accounting, privacy, or security consultants
- Government, regulatory, licensing, or legal authorities when required by law
- Other parties when you give us permission or direct us to do so
When a service provider creates, receives, maintains, or transmits Protected Health Information on our behalf, we require appropriate safeguards and agreements as required by law.
Business Associates and Service Providers
Certain vendors and service providers may assist us with technology, communications, website hosting, forms, data storage, billing support, analytics, security, or administrative operations.
If a vendor handles Protected Health Information on our behalf, Palm City Wellness requires appropriate written assurances, such as a Business Associate Agreement when required by HIPAA.
How We Protect Information
We use reasonable administrative, technical, and physical safeguards designed to protect personal information and health-related information from unauthorized access, disclosure, alteration, or misuse.
These safeguards may include access controls, staff training, secure systems, vendor review, confidentiality practices, recordkeeping controls, and other measures designed to protect information.
However, no website, email system, text messaging platform, or online transmission is completely secure. We cannot guarantee the absolute security of information transmitted online.
Data Retention
We retain personal information and health-related information for as long as reasonably necessary to respond to your request, provide services, maintain business records, comply with legal obligations, resolve disputes, support compliance, and meet operational needs.
Retention periods may vary depending on the type of information, the reason it was collected, and applicable legal, regulatory, or recordkeeping requirements.
Insurance Information
If you submit insurance information, we may use it to help review or verify benefits when requested. Submitting insurance information does not guarantee coverage, payment approval, admission, a specific cost, or a specific service outcome.
Your Privacy Choices
You may contact us to request access to, correction of, or deletion of certain personal information, subject to applicable legal, clinical, operational, and recordkeeping requirements.
You may also:
- Opt out of SMS messages by replying STOP
- Request help with SMS messages by replying HELP
- Request a copy of our Notice of Privacy Practices
- Adjust cookie settings through your browser or website consent tool
- Contact us directly about your communication preferences
Privacy Complaints
If you believe your privacy rights have been violated, you may contact Palm City Wellness using the information below.
Palm City Wellness will not retaliate against you for filing a privacy complaint or exercising privacy rights.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 through this website without appropriate authorization. If you believe a child has submitted personal information through our website, please contact us so we can review the request.
Links to Other Websites
Our website may include links to third-party websites, platforms, or resources. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
Emergency Disclaimer
This website and its forms are not intended for emergencies or crisis situations. If you or someone else may be in immediate danger, call 911 or go to the nearest emergency room. If you are experiencing a mental health crisis, call or text 988 to reach the Suicide & Crisis Lifeline.
Related Policies
- Notice of Privacy Practices
- SMS Terms and Conditions
- Cookie Policy
- Terms and Conditions
- Medical Disclaimer
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make updates, we will revise the effective date at the top of this page. Your continued use of the website after changes are posted means you accept the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us:
Palm City Wellness
4405 SW 72nd Ave
Palm City, FL 34990
Phone: (772) 291-5262
Email: info@palmcitywellness.com